Compliance and value management

We firmly believe that sustainable management remains the key prerequisite for the future viability of our company.

Our day-to-day actions are rooted in the fundamental values of honesty, integrity, trustworthiness, responsibility, transparency, loyalty and fairness.

We are also committed to complying with the principles of the UN Global Compact with regard to human rights, employment standards, environmental protection and anti-corruption.

We are also guided by the core labour standards stipulated by the International Labour Organization (ILO), the conventions of the United Nations Organization (UN) and the OECD Guidelines for Multinational Enterprises.

In line with our core values of honesty, integrity, trustworthiness, responsibility, transparency, loyalty and fairness, we aim to operate in a socially, ecologically and economically responsible manner. In order to embrace (and live up to) this responsibility, it is essential that we implement the company’s values in everyday working life.

The Code of Conduct for Suppliers hereby formulates rules for all suppliers and service providers who enjoy a direct business relationship with FCS Frankfurt Cargo Services.

Whistleblower system and points of contact

The electronic whistleblower system

If you wish to draw our attention to violations of the Code of Conduct, the standards of conduct of Frankfurt Cargo Services GmbH or actions that are deemed damaging to the company, you may submit these reports online via our whistleblower system. The certified BKMS® system guarantees the anonymity of whistleblowers. Confidential information pertaining to corruption and white-collar crime can be forwarded directly and anonymously around the world at any time of day.

You will be redirected to a secure area that protects your anonymity.

External ombudswoman

In the event of suspected serious criminal offences, you can also contact the external ombudswoman of the Fraport Group, Annette Parsch (Attorney-at-law). Ms Parsch’s primary task is to confidentially receive information about company-related criminal offences, as well as unlawful business practices and breaches of regulations to the detriment of the company.

Further information on her tasks and how to contact her can be found here.

Specialist lawyer for criminal law

Lawyer Annette Parsch

Q2 5
68161 Mannheim

Data protection

Privacy policy

The protection of your personal data is of particular concern to us. We, therefore, process your data exclusively on the basis of the statutory provisions (General Data Protection Regulation [GDPR], Federal Data Protection Act [BDSG]). In this Privacy Policy, we would like to inform you about data processing when you visit our website.

Establishing contact

In principle, it is possible to use our website without entering personal data. However, should you contact us using the e-mail link available, the data you provide will be stored by us for six months for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent. We process this data on the basis of Art. 6 (1) lit. f) GDPR, whereby our legitimate interest lies in answering and further processing your enquiry, as well as handling any potential follow-up questions.

Data storage eServices

Our website offers an eService for reporting transport irregularities or billing matters. In order to utilise this tool, your data (first name, last name, e-mail and company name) will be stored permanently. Data will not be transferred to third parties. This form of data processing is based on your consent in accordance with Art. 6 (1) a) GDPR, which you provide us with when you register for the eService for the purpose of processing your enquiries submitted via the eService. You may freely revoke your consent to use the tool at any time with effect for the future. Your data will then be deleted immediately.


What are cookies?“Cookies” and similar types of technology are covered by the EU Directive governing the processing of personal data and the protection of privacy in the electronic communications sector.Cookies are small text files that are used to make a website functional. These cookies are not personalised: they identify the computer and not its user. Session cookies are only necessary during a user session, and are important in order to display all information correctly. Only a persistent cookie remains on the visitor’s computer until it is deleted.Cookies neither reveal nor contain any personal data. Cookies cannot read information from your computer or interact with other cookies on your hard drive.

Why are cookies used?

Cookies are used exclusively to ensure the website’s proper functionality. Cookies make it possible to provide you with a hassle-free user experience during your visit to my website and, if necessary, to recognise your computer on a subsequent visit.Cookies are not used on this website to collect personal information about a visitor, and this data is not analysed in any way.

How can I reject and delete cookies?

After leaving our domain, the session cookies are deleted without leaving any residual traces. You can delete cookies yourself at any time, as new cookies may be created when you access the website again in future.Please note that most browsers automatically accept cookies.You have the option of preventing cookies from being stored on your computer by changing your browser settings accordingly. You may then continue to visit these websites; however, individual functions may be impaired in their operation. Please contact your browser’s provider for information on the specific procedure.For more information on the use of cookies in mobile phone browsers and the options for rejecting or deleting such cookies, please refer to your mobile phone manual.

Use of IP addresses

Your IP address is not recorded by us.


You have the option of subscribing to our newsletter. To do so, we require your e-mail address and your declaration that you agree to receive the newsletter.

You then have the option of subscribing to our newsletter. For this, we require your e-mail address and your declaration that you agree to receive the newsletter and to the processing of your personal data for this purpose. This data processing is, therefore, based on your consent in accordance with Art. 6 (1) lit. a) GDPR.

You may cancel your subscription to the newsletter at any time and freely revoke your consent to data processing at any time with effect for the future. Please send your notice of cancellation or the revocation of your consent to the following e-mail addresses: datenschutz@fcs.wfs.aero or info@fcs.wfs.aero. Alternatively, you may click on the unsubscribe link provided in every newsletter. We will then immediately delete your data in connection with the newsletter dispatch.


We transmit personal data collected within the scope of this contractual relationship pertaining to the application, execution and termination of this business relationship – as well as data on non-contractual or fraudulent behaviour – to CRIF GmbH, Leopoldstraße 244, 80807 Munich.The legal basis for this transfer is Article 6 (I) Sentence 1 (b) and (f) of the General Data Protection Regulation (GDPR). The exchange of data with CRIF GmbH shall also serve to fulfil any pertinent legal obligations regarding the performance of creditworthiness checks (Sections 505a and 506 German Civil Code [BGB]).The company CRIF GmbH shall process the data received and also use it for the purpose of profiling (scoring), in order to provide its contractual partners in the European Economic Area and Switzerland and, if applicable, other third countries (provided that an adequacy decision of the European Commission exists for these) with information, among other things, in order to assess the creditworthiness of natural persons. Further information on the activities of CRIF GmbH can be found in its information sheet or online at www.crif.de/datenschutz.

Your rights

In principle, you shall have the right to the disclosure of any information held about you, its rectification, erasure, restriction of processing and data portability, as well as the right to withdraw your consent and to object to data processing based on Art. 6 (1) (f) GDPR, provided that there are reasons for this arising from your particular situation, and unless we can demonstrate compelling legitimate grounds for the processing which override your rights and interests, or if said processing serves the establishment, exercise or defence of legal claims. Should you believe that the processing of your data violates data protection law, or that your data protection rights have been violated in any other way, you may lodge a complaint with the competent supervisory authority.

The provision of your personal data shall neither be legally nor contractually required, and shall only be necessary if you have concluded a contract with us. Subsequently, we must process and store the personal data required to fulfil the contract. Otherwise, we shall not be able to fulfil the contract.

Automated decision-making – including profiling in accordance with Art. 22 (1) and (4) GDPR – shall not take place.

You may reach us via the following contact details:

Data controller within the meaning of Art. 4 No. 7 GDPR: FCS Frankfurt Cargo Services GmbH, represented by Managing Director, Claus Wagner, Cargo City Süd, Geb. 532, 60549 Frankfurt am Main, info@fcs.wfs.aero

You may reach our data protection officer, Mr. Florian Kaiser LL.M., at +49 69 27 13 57-0, info@datenschutzfrankfurt.de.

As of January 2023